I) FORMS OF PAYMENT IN TOURISM
1, Payment by cash:
Please visit the Head Office of Star Tours, branches and agents of Travel Star to make payment.
2, form of bank transfer:
Account name: STAR TOURISM JOINT STOCK COMPANY
Bank: TECHCOMBANK - BRANCH OF THANG LOI BRANCH, HCMC
Account: VND: 11920662652011
Please contact HOTLINE: Europe - Australia - USA: 0938.30.44.88 | Asia: 0938.346.588 | In the country: 0909.189.888 for assistance, detailed advice on the form of payment transfer.
When making the transfer, please specify your name, address, telephone number and the specific travel content you have chosen to register.
After making the transfer, please fax the Authorization for the company and contact the staff in charge to receive the official travel tickets from the Star Travel Company.
Traveling Star will not solve the situation if the system automatically cancel the registration form if you do not comply with the above.
3, Online Payment via ONEPAY:
When paying, please provide full information and deposit a deposit to keep. The amount of deposit varies according to the program / service you choose, the remaining amount will be paid before the departure date of 5 working days and contacted by the staff of Star Tours for direct consultation. The payment will be made to you after the payment transaction.
Note: Customers will pay the tour / service deposit + transaction fee (depending on local or international payment gateway of your choice).
3.1, ATM card / Internet Banking card via ONEPAY portal
You can pay online by domestic card, including domestic debit cards bearing the brand name of Vietnamese banks.
Travel Star is committed not to store any information about your card in the system of Star Tours. So, you can rest assured when using the payment cards on the website of Star Tours.
Note: For payment by ATM / INTERNETBANKING card, please register Internet Banking service with card issuing bank before using this form of payment.
3.2, International Payment Card VISA / MASTER CARD / JCB / AMEX / AMERICAN EXPRES .. via ONEPAY
All transactions of the Star Travel system are processed by SSL Master Card SSL protocol.
Travel Star is committed not to store any information about your card in the system of Star Tours. So, you can rest assured when using the payment cards on the website of Star Tours.
Currently, the website www.dulichngoisao.com.vn accepts the following international payment types: VISA, MASTER CARD, JCB, AMERICAN EXPRESS, AMEX ...
II) TERMS AND CONDITIONS FOR ONLINE PAYMENT
For air ticket and hotel services you place and pay online, Travel Star will not be responsible for refund, cancellation, return journey (room). Guests who do not come to your hotel will be considered non-refundable and will not be refunded the booking fee (Hotel Policies).
1, GENERAL PROVISIONS
All prices are in Vietnamese Dong (Vietnamese - VND). The price of the tour is clearly listed in the "Included" section of the tour, car service, hotel, ... Travel Star is not obliged to pay any costs not included in the "Include" section.
In case of paying in USD, the exchange rate will be converted into VND at the exchange rate of the Joint Stock Commercial Bank for Foreign Trade of Vietnam at the time of payment.
2, PAYMENT
When paying, please provide full information and deposit a deposit to keep. The amount of deposit varies according to the program you choose, the remaining amount will be paid before the departure date is 5 working days.
The payment is considered complete when Travel Star receives enough fare before departure or under contract agreement between the two parties. Any delay in payment resulting in cancellation of service is not the responsibility of Travel Star.
With transfer payment:
When making the transfer, please specify your name, address, telephone number and the specific travel content you have chosen to register.
After making the transfer, please fax the Authorization for the company and contact the staff in charge to receive the official travel tickets from the Star Travel Company.
Traveling Star will not solve the situation if the system automatically cancel the registration form if you do not comply with the above.
Note: Please fill in the required information when booking the tour through www.dulichviet.com.vn and be responsible for the accuracy of the information provided. Travel Star will use this information to provide service providers and carry out the necessary procedures for the trip. If there is any difference between the information that you provide and the fact that you have to adjust, then please pay the costs incurred (if any).
III) CANCELLATION AND CANCELLATION CHARGES
In case of cancellation due to Star Tourism:
If Travel Star do not travel, Travel Star must immediately notify customers and pay back to customers the full amount of money that customers have closed within 3 days of the notice. cancel travel by cash or transfer.
In case of cancellation by the customer:
For weekdays:
Cancellation before 30 - 45 days: 10% of total tour price.
Cancellation before 20 - 30 days: 20% of total tour price
Cancellation before 25 days: 25% of total tour price
Cancellation before 15 days: 30% of total tour price
Cancellation before 07 days: 40% of total tour price
Cancellation 03 - 06 days: 75% of tour price.
After the above time: 100% of tour price. Cancellation of the trip must be notified directly to the Company or by fax, email and must be confirmed by the Company. Cancellations by phone will not be accepted.
Note:
- In case of cancellation of tours due to objective incidents such as natural disasters, epidemics, epidemics, ... Travel Star will not be liable for any additional expenses in addition to refund of tour,
- The above is the maximum cancellation rate, which may be reduced depending on the conditions of each service provider for Star Tours.
- Travel cancellation is calculated based on working day (excluding Saturdays, Sundays and public holidays).
Due to the complexity of the visa application, the above cancellation conditions are not applicable to programs in Europe, Australia, USA, Russia, Japan, South Korea, Egypt, South Africa, chapters. This program will have its own cancellation policy.
- The above cancellation conditions do not apply to holidays, Tet.
Case of force majeure:
If the travel program is canceled or changed by either party for a force majeure reason (war, natural disaster, terrorism, etc.), neither party will be liable for any damages. has occurred and will not be held liable. However, each party is obliged to make every effort to help the injured party to minimize losses caused by force majeure.
FOR ONLINE CUSTOMER PAYMENTS ON PAGE DULICHVIET.COM.VN
Customers canceling tourist tickets (tours) during the normal days and Tet holidays in accordance with the above rules, in the case of online payment, cancellation of travel tickets customers will be subject to all bank fees for the payment of travel tickets.
Refunds will be made to Star Travel right after the bank announced the money has entered the account of Star Tours
IV, PRICE FOR CHILDREN
Children under 2 years: Buy 30% on tour price.
Children 2-12 years old: Buy 75% -100% of the price (subject to airline policy) on the tour price.
Note: Travel tickets do not include:
Tax, private bed.
2 adults only accompanied by 1 child.
In the case of 2 children, the second child is required to collect the adult price for extra bed.
V, SPECIAL REQUIREMENTS FOR TOURISM
Special requests must be made at the time of booking, Travel Star will attempt to meet these requirements in their capacity but will not be responsible for any Refusal to provide services from carriers, hotels, restaurants and independent guest service providers.
VI, HOTEL
The hotel is provided on the basis of rooms with twin beds (TWIN) or a double bed (DBL) depending on the room structure of the hotel. Room 3 will be arranged as needed (TRIPLE). The Star Star Hotel is set for standard tours that match the rates chosen by the hotel when booking the tour. If any changes are necessary for any reason, the alternative hotel will be equivalent to the standard of the original hotel and will be advised to the guest prior to departure. Special customer requirements if prior notice for Star Tours will be provided subject to the availability of the hotel and the customer must pay extra for these requests (if applicable). Star Star reserves the right not to meet these requirements if the hotel refuses to provide the service.
VII, TRANSPORTATION
Means of transportation depending on the program of travel.
With the program by car: Air-conditioned car (4-7-15-25-35-45 seats) will be arranged Star Tours depending on the number of each delegation, served throughout the tour.
By train, airplane, subway (public transit) service, in some programs, service providers may change their departures without prior notice, this change Travel Star will notify customers if the time allowed.
Star Holidays is not liable for compensation and liability for material or mental damage caused by delays in departure time of public transportation or delays caused by passengers themselves. out. Star Travel only acts to help reduce the loss of customers.
VIII, TRAFFIC
Lightweight luggage, with free baggage allowance programs, will be provided by airlines.
Star Travel is not responsible for lost, damaged baggage or any other belongings of passengers during the trip, travelers themselves store their luggage. If the customer lost or lost luggage Travel Star will help passengers contact and tell the relevant departments to track lost or lost luggage. Loss of lost or lost luggage will be in accordance with the regulations of the service providers or insurance companies.
IX, TO RECEIVE INFORMATION ABOUT TOURISM PROGRAMS
Before booking, please read carefully the program, fare, including and not included in the program. Customers may directly or through agents to travel and pay for tickets at the offices, branches of Star Tours. Star Tours is solely responsible for providing trip information to customers who register directly or for their representatives. Star Travel does not assume any liability in the event the representative does not provide or provide inaccurate information of the trip to the customer.
X, LIABILITY AND OTHER COMMITMENTS.
For Travel Star
- Ensure all services follow the program.
- Disseminate necessary information and regulations when traveling in and out of the country before departure
- With foreign travel programs, Star Tours is not responsible for passengers rejected by the foreign authorities for entry. Any arising from this refusal by the customer to pay includes the cost of cancellation of services by the supplier.
On the customer side:
- Pay in full and on time.
- During travel, customers must comply with the program
- Providing passports, photos and papers related to full immigration procedures in the right class according to regulations
- Observe the regulations and laws of visiting countries. Star Holidays is not liable as well as material in the event of a customer violating the law or regulation of the host country. The customer is responsible for paying all costs incurred due to the violation. Star Tourism is solely responsible for assisting clients in this situation to minimize damage to guests.
Depending on the situation, Travel Star reserves the right to change the route, rearrange the order of attractions or cancel a trip at any time that Star Tours find necessary because of the convenience or safe for customers.
In the course of implementation, if a dispute arises, it shall be settled on the basis of unsuccessful negotiations and the cases shall be brought to the court according to the current law provisions. The relevant costs will be borne by the losing party.