Schedule an appointment

Introduction of Mandatory Appointment System:

With effect from 01 November 2017, it will be mandatory to have an appointment for the submission of visa applications or enrolment of Biometrics at the Australian Visa Application Centre (SGN) in Vietnam.

Applicants without appointment will be charged for their application submissions of or enrolment of Biometrics. Accommodating walk in appointments will depend upon Application centre’s capacity and slot availability.

Instructions to schedule an appointment.

• Before you make an appointment you should carefully read the visa application process available on the website, complete your application form with all the supporting documents to submit your visa application at the SGN.
• If you have temporary injuries, decoration /henna on your fingers, you are advised to wait until the injuries have healed/decorations faded away or removed before your appointment date; otherwise we will be unable to capture your biometrics correctly.
• Please note that only applicants will be allowed to the visa application centre. The only exceptions to this are those accompanying children under 18 years-of-age or applicants who need special assistance for health reasons or disability.
• Only ONE appointment can be booked per passport.
• An application will not be accepted at the SGN if the Applicant name does not match with the one used for booking the appointment.
• If you are part of a family or group, each member of the family or group must make an individual appointment. For example, if you are a family of 4 with 2 adults and 2 children you must make 4 individual appointments.
• For the large groups travelling together (group size - minimum of 15 applicants), please contact the call centre via phone 1900565639 email at dongnamtravel@yahoo.com.vn to have the appointments booked together as per mutually agreed timings.
• Please carry your appointment letter with you at the scheduled date & time to the SGN to show it to staff / security guard.
• Please make sure you arrive at the visa application centre 10 minutes prior to your appointment time.
• If you have missed your appointment on the scheduled day, the system will not allow you to reschedule or cancel and you will be required to book a new appointment after 24 hours.
• You can reschedule your appointment only for a future date and up to a maximum of 2 times.

Please Note: If due to any reason, you arrive at the VAC without a booked appointment you may be able to lodge your application by paying for a walk in appointment, subject to availability Or you can make an appointment by visiting this page and return to the VAC at the appointed time.